Refund policy

Refund and Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused. It must also be in the original packaging. If the product packaging has been opened you can not return the item(s).

To start a return, you can contact us at hamanatool@hamana-trading.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

If the return is due to our error (defective, damaged, or incorrect items), we will cover the return shipping cost and issue a full refund, including the original shipping fee.

For returns due to buyer's preference (e.g., no longer needed, ordered by mistake), the following applies:

• The original shipping fee is non-refundable. For orders that qualified for free shipping, the actual outbound shipping cost we incurred will not be deducted, but the refund covers the product price only.
• The return shipping cost is the buyer's responsibility. If you use the return shipping label we provide, the label cost will be deducted from your refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. For buyer's preference returns, the refund amount will be the product price minus the return shipping cost (and excluding the original shipping fee, if any). Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at hamanatool@hamana-trading.com.